This is a good piece from Edmunds talking about the motivations of what goes on in the minds of a car salesman. It would give you a second thought on how you can expect to be treated and regarded in a car sales lot. The internal operations really sound like a Casino.
Here is a good article from Bob Frankston on connectivity. Connectivity: What it is and why it is so important
If we can get proper connectivity within less than a month, we might be there. You don't see companies taking a month for proper turn-around for electrical services or water services, do you. I think companies providing Internet Services have a long way to go.